Fairytale Wedding Cars
Terms & Conditions
The following terms and conditions apply to all bookings and may only be varied
by Fairytale wedding Cars in writing. Bookings are accepted only on condition
that the Hirer understands and accepts these terms and conditions and that
payment of the booking fee signifies such full and unconditional acceptance
by the Hirer.
- Viewing, Booking and Our Service.
(a) Viewing of our cars is encouraged and is by appointment only as the vehicles
are undercover and someone has to be present. They also could be out on hire
and we would not like you to waste your journey.
(b) Should you wish to book one or more of our cars, a quotation will be
provided. Once we have received your booking fee (by cash, bank transfer or
debit card payment), we will confirm the booking in writing and send you a
receipt via email. The cars concerned will then be held for you. The booking is
not “confirmed” until a booking fee (£100.00 per vehicle) has been paid.
IMPORTANT! We are frequently receiving several enquiries for the same
wedding dates. As some people are not immediately getting back to us, we
now have no option but to take the first booking fee that is produced. To
avoid disappointment, if you really want our cars, please pay the fee
(c) The booking fee is non-refundable; unless another client books the same date
and cars after your cancellation (see 3a).
(d) If you change from two cars to one, the £100.00 booking fee is nonrefundable
unless we get a booking for the car you have cancelled.
(e) Any changes or additions to journeys not discussed at the time of
booking will incur extra charges. Prices for our services are quoted on
information given at the time of booking. (see note (f) below if you are
having tea service at church!)
(f) Full contact is to be kept at all times by both parties, especially with regard to
change of home address, email address and contact telephone numbers.
- Payment Terms.
(a) As mentioned in section (1b) the booking fee to be paid for each vehicle is
£100.00. This is to be paid at the time of booking (not enquiry). A vehicle is not
considered to be “held” for any booking until that booking fee is received and the booking is thereby ‘confirmed’.
A confirmation letter and receipt will then be sent to you via email.
The outstanding balance paid eight weeks before the hire date
(as in 2b below).
(b) The outstanding balance is to be paid eight weeks prior to the hire date,
otherwise, we will consider the booking is cancelled with any fees paid forfeited
and the car/s released for other bookings.
(c) For last-minute bookings (anytime within eight weeks of hire date) the full
balance must be paid straight away. (See 3a below for cancellation terms.)
- Cancellation.
(a) In the event of a cancellation, by you, of the hire at any time within a 6 month
period up to the date of hire, 100% of the monies paid will be forfeited, unless
another client books the same date. Outstanding hire fees will only be paid back
to you, once we have received full payment from the replacement client. If it’s
before the 6 months, we will refund any interim payments but NOT the booking
fee as this is non-refundable.
(b) In the rare event of a cancellation by Fairytale Wedding Cars, all monies paid
will be refunded to you. No further compensation will be made or paid and no
liability will be accepted by the company for any consequential loss or
disappointment.
(c) In the event of a date move by the hirer, all monies that were due to be paid
for the original date will still need paying. This balance will be used to cover the
hire on the new date. Also, be aware that the new date you want to move your
wedding too may include extra charges as we price by date and the wedding
information given at the time of the booking.
(d) If you cancel the wedding or our services 6 months or less before the original
wedding date then the full outstanding balance still needs paying. You have
entered into a contract with us and we have held the date for you, thus stopping
us from taking any bookings for your date. The only way we can avoid you having
to pay is if we get another wedding for the cancelled date and the funds are
equivalent to what was outstanding. We will then fully refund your balance (but
not booking fee). Unfortunately, we have had to add this term as some people
are moving the date, or cancelling the wedding due to not having enough
funds for the wedding or other reasons. In the meantime, we have lost out on
financial income and a date has been held (sometimes for 2 years!) then
discarded last minute with little chance of us finding a replacement
customer. Failure to pay the balance will force Fairytale Weddings Cars to
take legal action.
- Vehicles.
(a) Our company operates a fleet of very desirable classic cars, many of which
are older vehicles and while we maintain them to the best of our ability in firstclass condition,
possibly a mechanical incident, accident or other problem may
occur at a most inconvenient time and prevent the requested car from
completing the hire. In these cases, either the best possible substitute vehicle will
be provided at our cost (by preference, it will be another classic car but this may
not be possible in all cases) in order to complete the hire or we will return any
prepaid booking fees and/or part or full hire charges at the discretion of
Fairytale Wedding Cars.
(b) No further compensation will be made or paid and no liability will be
accepted by the company for any consequential loss or disappointment.
(c) If the interruption occurs after the commencement of the hire, we will do
everything we can to get you to the required destination on time, but sometimes
despite the best will in the world, the impossible is not achievable.
Again, no further compensation will be made or paid and no liability will be
accepted by the company for any consequential loss or disappointment.
- Safety and Comfort.
(a) The age of the cars means that seat-belts are either not fitted or that only
some are fitted. We do not have any small child restraint or baby seat facilities
but will use your own child seat if compatible. Children are advised to use safety
belts if they are available.
(b) Our classic cars, highly maintained and state of the art when built typically
have only modest heating facilities.
(c) The cars are groomed thoroughly prior to hiring, but no liability can be
accepted for clothing stained or marked by road grime, oil or grease, however
unlikely this may be, from any part of the vehicle. We do advise you be aware
that running engine exhausts omit sooty black water and the rubber tyres may
mark clothing too. The underside of the cars WILL be oily so long dress trains or
veils need to be looked after when approaching the cars (especially in windy
conditions during photos). The driver will remind you to avoid certain parts of
the car like the exhaust etc.
- Delays.
(a) We are not responsible for Acts of God, traffic delays or delays caused by our
clients.
(b) No responsibility will be accepted for restrictions relating to vehicle access at
any location.
- Driving.
(a) The chauffeur will use his/her judgment to drive at reasonable speeds in
relation to the prevailing road, traffic and weather conditions, and will not
normally exceed 60 mph on the open road nor 30 mph in built-up areas.
(b) The vehicles in our fleet are only insured for our chauffeurs. No other person
may drive the vehicles under any circumstances (unless authorised by the owner
and over the age of 30 for insurance reasons).
(c) The chauffeur has the last word on route and timings undertaken, in
accordance with road, traffic and weather conditions. If you request an alternate
route during the journey and this subsequently leads to late arrival at your
destination, we will not be held responsible. We do check the route the day
before your wedding just to make sure there are no problems on the day. It might
not be a route you would take but often there are reasons like for example we
plan it so the car arrives outside the venue with all main passenger doors outside
the venue opening on the kerb for safety and photographic/video reasons.
- Behavior.
(a) The hirer will be held responsible for any and all damage to vehicles and/or
equipment if caused by them or any of their guests.
(b) Smoking, eating and drug-taking is forbidden in the vehicles. As is stopping to
go to the shops etc on route as this affects timings for the venue and
photographer.
(c) Drinking in the vehicles is permitted at the sole discretion of the chauffeur.
(d) The hirer will be held responsible for the conduct of any and all passengers in
the vehicle at all times.
(e) We reserve the right to immediately terminate any and all services to unruly
and/or abusive passengers or anybody in our opinion who is unfit to travel.
(f) The person making the booking is considered to be the Hirer and accepts all
responsibility as to the conduct of any passengers.
(g) It is the hirer’s responsibility to insure his or her own personal effects and
those of any guests that travel in our vehicles.
Our Commitment to Privacy:
Your privacy is important to us; we adhere to the principles of The Data
Protection Act 1998. We use the information you provide about yourself when
placing a query or booking only to complete that query or booking. We do not
share this information with outside parties. During the vehicle hire, any
conversations overheard by our drivers inside the vehicles are totally
confidential and never disclosed to third parties.
Your Rights:
In addition to the company’s safeguards, your personal data is protected in the
UK by the Data Protection Act. This provides amongst other things that the data
we hold about you should be processed lawfully and fairly. It should be accurate,
relevant and not excessive. The information should, where necessary, be kept up
to date and not retained for longer than is necessary. It should be kept securely
to prevent unauthorised access by other people. For a modest fee, you have the
right to see what is held about you and correct any inaccuracies.
Please note we operate 24 hours digital CCTV recording at our premises and your
visit will be recorded to hard drive but will be overwritten after 30 days. Images
and audio are being monitored for the purposes of crime prevention and public
safety as specified in the 1998 CCTV Data Protection Act.
